ERRORMSG: Failed to update system registry.

Last reviewed: January 04, 2005
Article ID: 030804sab

The information in this article applies to:

• Pronto for Windows releases 5.00 to 5.20 running under a restricted user account on Windows NT4, 2000 or XP.

Symptoms.

When Pronto is started the following message appears three times:

    Failed to update system registry. Please try using regedit.

Cause.

Pronto refreshes information about the file types it supports each time it is started. This information resides in the system registry under the key HKEY_CLASSES_ROOT. A restricted user does not have write access to this section of the registry so the refresh attempt fails with the error message above. This error occurs once for each of the three Pronto file types, Projects, Views and Reports. After clicking on OK Pronto runs normally.

In release 5.21 or later Pronto checks for write access before attempting to refresh the registry and this message should no longer appear.

Resolution.

Any one of the following.

• Click on OK on this message, each time Pronto is started.
• Upgrade Pronto for Windows to release 5.21 or later.
• Run Pronto under a privileged user account. This has security implications.
• Using REGEDIT or REGEDT32 grant the user full access to the whole of HKEY_CLASSES_ROOT. This has security implications.
• Using REGEDIT or REGEDT32 grant the user full access to all of the following six keys.
  
      HKEY_CLASSES_ROOT\Pronto.Project.Document
    HKEY_CLASSES_ROOT\Pronto.View.Document
    HKEY_CLASSES_ROOT\Pronto.Report.Document
    HKEY_CLASSES_ROOT\CLSID\{9F001CC0-919F-101B-8DFA-FAB2F1A66ECF}
    HKEY_CLASSES_ROOT\CLSID\{B94BD480-9130-101B-8DFA-FAB2F1A66ECF}
    HKEY_CLASSES_ROOT\CLSID\{11C26F00-43AC-101D-BEE5-00AA004FDCA7}

See Also

The following Microsoft article: http://support.microsoft.com/kb/q254957/

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Last reviewed: January 05, 2005
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