ERRORMSG: Failed to update the Logger Address Book.
Last reviewed: March 23, 2006
Article ID: 040527sab
The information in this article applies to:
- Pronto for Windows 32 bit all releases.
Symptoms
When Pronto is started the message
"Failed
to update the Logger Address Book"
is shown, followed by the message Unable to open the Logger
Address Book. Following this Pronto opens, but Address
book and Logger access functions are not available or do not work.
Cause
This problem is due to
Pronto not being able to open the Logger Address book for writing.
The Logger Address book is a file called PRONTO.ABK.
Resolution
Check the following:
- The file PRONTO.ABK
is present on the system (it is normally installed into the same directory
as PRONTO.EXE).
- It does not have the read only flag
set.
- The Logged in user has write access into the directory
in which it resides.
Further Information
The Logger Address
Book is System Global, that is, on a Machine with multiple
copies of Pronto installed, all Pronto versions will use the same
PRONTO.ABK.
To check which
PRONTO.ABK is in use look in the registry key
HKLM\Software\Ranger\Pronto
for Windows\Logger for the value DatabaseFileName.
References
None
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Last reviewed: March 23, 2006
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