PROBLEM: HA5000 waveforms not saved during decoding

Article ID: 011129sab
Last Reviewed: July 10, 2023

The information in this article applies to:


When playing back data from an HA5000 Harmonics Analyser the waveforms are not saved in the project.


If any two waveforms are more than approximately one and a half days apart the time interval between them is incorrectly decoded. The waveform data then fails consistency checks and is rejected. This problem was introduced during the development of the 32 bit release of Pronto for Windows.


Any of the following:

Upgrade Pronto for Windows to release 5.07 or later.


Use a shorter recording period to ensure that the time between waveforms is less than one and a half days.


Use a 16-bit release of Pronto for Windows, for example 4.57, to download data from the HA5000.