Support Overview

We are extremely proud of our products, having put a lot of effort into both the technical design and ease of use. However, that counts for nothing if there is any area you may be having trouble with that is preventing you from getting full satisfaction from your Outram Power Master analyser. We therefore want to help.

Listed below is a range of information sources that cover both our hardware and software. If these fail to answer your queries, please don’t hesitate to contact us.

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Your kit knocks spots of the bigger manufacturers

Your kit knocks spots of the bigger manufacturers.

Andrew Williams, MD, Smart Electrical Systems, Sept 2018
The analyser did everything that we needed. We were also impressed with how quickly it got across the US.

The analyser did everything that we needed. Rob was surprised at how easily it went on.

We were also impressed with how quickly it got across the US. It was there before we even left [the UK] and we didn’t expect that to happen.

It’s a specialised subject and the support we received from Duncan was second to none.

Chris Brookes, Simpson and Wood, UK Feb 2019
Bluetooth functionality with PMScreen and real time monitoring is sensational.

Thank you so much for attending to [my support query], and so quickly! Very impressed with these [PM3000] power analysers and the Bluetooth functionality with PMScreen and real time monitoring is sensational.

Euan Galbally, Operations Project Engineer - Supply Restoration, SSE.
That’s a hell of a piece of Kit!

That’s a hell of a piece of Kit!

Now I’ve seen what it can do I’m going to mention it to another customer here in the UK who I know is having trouble.”

Rob Rose, Simpson and Wood, UK Feb 2019
The Outram PM7000FLM … software made analysis of fault-current straightforward

We found the Outram PM7000FLM useful for capturing data, and its software made analysis of fault-current straightforward. Other methods of data capture can be used, but would require further development to accurately give fault level information; the area where the FLM scores is its ease of use, and also that statistical analysis is applied over the whole test period, rather than at a ‘snapshot’ of one event as our analysis. This makes it less prone to noise and other disturbances on the system.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project, March 2018
Outram PM7000FLM proved capable of reliably assessing Fault Level

The Outram PM7000FLM and associated software proved to be capable of reliably assessing / calculating fault level from both repeated low-level steps, as well as one-off larger pulses.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project, March 2018
…calculation of fault level trivial in comparison to the ‘manual’ methods

The Outram equipment (and associated software) makes calculation of fault level trivial in comparison to the ‘manual’ methods.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project
Fault Level Monitors to Validate ENWL RESPOND Project Network models

Fault level monitors – Outram fault level monitors have been installed at seven [Electricity North West] Respond [Project] sites. These monitors will validate our network model and the Fault Level Assessment Tool. Electricity North West Ltd RESPOND Project Newsletter, May 2016.

Electricity North West Ltd RESPOND Project Newsletter, May 2016.
…PM3000 is the best product in my shop

The reason I think your PM3000 is the best product in my shop is the reliability and the software. I use 5 different brands of recorders and this one by far has been the most reliable. The software updates are great, with the 60 day reminders. The layout of the software and every single function make it simple and user friendly unlike most products.

Greg Ellis, Electrical District #3, Arizona USA, 2014
….Commendable for its ease of use and portability

The Outram equipment is commendable for its ease of use and portability.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project
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