PRONTO FOR WINDOWS KNOWLEDGE BASE
This knowledge base primarily covers the powerful power quality analyser support and analysis software, Pronto. There is also a smaller section covering some of the other products.
If you experience difficulties when using Pronto for Windows or your Ranger analyser and it is not covered in the Knowledge Base, please contact us and we will do what we can to help you.
Current Pronto Release is 6.34. Released on 5th September 2022.
Installing Pronto for Windows
- APPNOTE: Utilities Installed with Pronto for Windows
- APPNOTE: Known issues during installation of Pronto for Windows
- APPNOTE: Computer Requirements to run Pronto for Windows
- APPNOTE: Setting up Pronto for Windows for use by a restricted user
- APPNOTE: Known issues running PmUpdate, the web update utility
Pronto Application Notes
- APPNOTE: Pronto for Windows Revision History
- APPNOTE: Changing the default gridline colours in Pronto for Windows
- APPNOTE: Registry Entries made by Pronto for Windows
- APPNOTE: Annotations in Pronto for Windows and How to Use Them
- APPNOTE: Skipping unnecessary steps in the Download process
- APPNOTE: How to use the ‘Examine’ Function in Pronto
- APPNOTE: How to use the ‘Exception Filter’ Function in Pronto
- APPNOTE: Using Gemini TinyTag Temperature Loggers with Pronto for Windows
- APPNOTE: Exporting graphs, tables and reports from pronto
Communications Application Notes
- APPNOTE: Connecting a PM7000 or PM7000FLM using VTs and CTs
- APPNOTE: Setting up a Power Master Logger to operate over a modem
- APPNOTE: Connecting to a PM7000 with a PDA using a Bluetooth link
- APPNOTE: Connecting to a PM7000 using a Bluetooth link
- APPNOTE: Connecting to a PM7000 using the USB cable
- APPNOTE: Using a USB to serial converter with a Ranger Logger
- APPNOTE: Checklist for Logger communication problems
- APPNOTE: Recommended baud rates for different Loggers
- APPNOTE: Troubleshooting PM2000 and PM1000 infra-red communications
- APPNOTE: Connecting to a PM7000 over an Ethernet network
Logger Application Notes
- APPNOTE: GPS Time Sync in the PM7000 and PM4000
- APPNOTE: Formatting a USB flash drive for use with the PM7000
- APPNOTE: Hook-ups supported in the PM7000
- APPNOTE: Flicker in the PM Series
- APPNOTE: A Description of the Adaptive Storage Technique
- APPNOTE: USB Memory Device operations in the PM7000
- APPNOTE: Setting Memory Use in the PM7000
- APPNOTE: Connecting a 10:1 current clamp to the PM7000
- APPNOTE: Harmonic Phase measurement in the PM7000
- APPNOTE: PM Series Ethernet Settings Guide
- APPNOTE: DC Current Measurement in the PM3000
PmScreen Application Notes
- APPNOTE: Running a PM Series Simulator under PMScreen
- APPNOTE: Setting up a Personal Digital assistant for use with the PM1000
- APPNOTE: Using a PM7000 Simulator with a PDA over a Bluetooth link
- APPNOTE: Installing PmScreen on a Personal Digital Assistant
- APPNOTE: Installing PmScreen on an Android Device
PmGateway Application Notes
Common Pronto error messages and solutions
- ERRORMSG: Pronto has been denied write access to its profile settings
- ERRORMSG: Error occurred opening comms, Access is denied
- ERRORMSG: Operation must use an updateable query
- ERRORMSG: Pronto was unable to upgrade this project for compatibility
- ERRORMSG: Failed to start because ODBC32.DLL was not found
- ERRORMSG: Overrun error detected during download
- ERRORMSG: ODBC Microsoft Access driver login failed
- ERRORMSG: MODBUS32.DLL linked to missing export MFC42.DLL:6467
- ERRORMSG: Incorrect Pronto system database version
- ERRORMSG: Failed to update system registry
- ERRORMSG: ODBC Microsoft Access Driver required
- ERRORMSG: Failed to update the Logger Address Book
Common Pronto problems and their solutions
Common Ranger problems and their solutions
Common PMScreen problems and their solutions
Common SmartView related problems and their solutions
Logger Service Notes
- SERVICE: PM3000 Timekeeper Battery replacement
- SERVICE: PM3000 does not run off its batteries
- SERVICE: AP310 Timekeeper Battery replacement
- APPNOTE: Dismantling procedure for the PM3000
- SERVICE: Fine tune the real time clock in a Power Master Logger
- APPNOTE: Get started using TermView.exe, the Ranger text terminal utility
- SERVICE: Replacing the fuses in the PM7000
- SERVICE: Re-formatting the Flash drive in the PM7000
- SERVICE: PM2000 Battery replacement
- SERVICE: Re-formatting the Ram or Flash drive in the PM3000
- APPNOTE: Get started using PmFiles.exe the Ranger file manager
- SERVICE: Replacing the battery pack in the PM7000
- APPNOTE: Testing the communication path between a computer and a Logger
- SERVICE: Updating Logger Firmware
Known issues in Pronto 5.39 and earlier
- PROBLEM: Incorrect equation displayed for math data streams
- PROBLEM: HA5000 waveforms not saved during decoding
- PROBLEM: Cannot open view created in a different release
- PROBLEM: Second Scheduled Event or Group Download using Modem fails
- PROBLEM: Gridlines faint or missing on high resolution printers
- PROBLEM: Crash during download with a file that has a long name