Knowledgebase

PRONTO FOR WINDOWS KNOWLEDGE BASE

This knowledge base primarily covers the powerful power quality analyser support and analysis software, Pronto. There is also a smaller section covering some of the other products.

If you experience difficulties when using Pronto for Windows or your Ranger analyser and it is not covered in the Knowledge Base, please contact us and we will do what we can to help you.

Current Pronto Release is 6.27. Released on 5th Dec 2019.

Installing Pronto for Windows

Pronto Application Notes

Communications Application Notes

Logger Application Notes

PmScreen Application Notes

PmGateway Application Notes

Common Pronto error messages and solutions

Common Pronto problems and their solutions

Common Ranger problems and their solutions

Common PMScreen problems and their solutions

Common SmartView related problems and their solutions

PROBLEM: Imported SmartView data is split into different data streams

Logger Service Notes

Known issues in Pronto 5.39 and earlier

Known issues in Pronto 5.15 and earlier

PROBLEM: Gridlines faint or missing on high resolution printers

Known issues in Pronto 5.07 and earlier

Known issues in Pronto 5.03 and earlier

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sales@outramresearch.co.uk

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The Outram PM7000FLM … software made analysis of fault-current straightforward

We found the Outram PM7000FLM useful for capturing data, and its software made analysis of fault-current straightforward. Other methods of data capture can be used, but would require further development to accurately give fault level information; the area where the FLM scores is its ease of use, and also that statistical analysis is applied over the whole test period, rather than at a ‘snapshot’ of one event as our analysis. This makes it less prone to noise and other disturbances on the system.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project, March 2018

I have used data loggers in the past… Not in the same league as the Outram equipment

Thank you for all your fantastic efforts yesterday.

I have used data loggers in the past but they were not in the same league as the Outram equipment.

Last December when Network Rail asked me to install PQ monitoring I looked at hiring a couple of [competitor] PQ monitors. I had a Network Rail Graduate alongside me and I thought it would be a good learning exercise for him. As I began to understand the railway electrification system I realised [these] were a non-starter, so when the local electricity board ‘turned the screw’ I decided to look deeper.

I discovered Outram and when I read about your collaboration with Scottish Power I immediately realised the Outram equipment was the only one to consider. From what I have seen since yesterday morning I know I was correct in contacting your company.

Bob King, Power Phase Services, UK (Contracting for Network Rail)

Your kit knocks spots of the bigger manufacturers

Your kit knocks spots of the bigger manufacturers.

Andrew Williams, MD, Smart Electrical Systems, Sept 2018

That’s a hell of a piece of Kit!

That’s a hell of a piece of Kit!

Now I’ve seen what it can do I’m going to mention it to another customer here in the UK who I know is having trouble.”

Rob Rose, Simpson and Wood, UK Feb 2019

Fault Level Monitors to Validate ENWL RESPOND Project Network models

Fault level monitors – Outram fault level monitors have been installed at seven [Electricity North West] Respond [Project] sites. These monitors will validate our network model and the Fault Level Assessment Tool. Electricity North West Ltd RESPOND Project Newsletter, May 2016.

Electricity North West Ltd RESPOND Project Newsletter, May 2016.

…PM3000 is the best product in my shop

The reason I think your PM3000 is the best product in my shop is the reliability and the software. I use 5 different brands of recorders and this one by far has been the most reliable. The software updates are great, with the 60 day reminders. The layout of the software and every single function make it simple and user friendly unlike most products.

Greg Ellis, Electrical District #3, Arizona USA, 2014

It’s shown me just how much time your software is going to save me!

What you showed me this morning and what I’ve been doing this afternoon has shown me just how much time your software is going to save me!

Bob King, Power Phase Services, UK (Contracting for Network Rail)

Outram PM7000FLM proved capable of reliably assessing Fault Level

The Outram PM7000FLM and associated software proved to be capable of reliably assessing / calculating fault level from both repeated low-level steps, as well as one-off larger pulses.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project, March 2018

Bluetooth functionality with PMScreen and real time monitoring is sensational.

Thank you so much for attending to [my support query], and so quickly! Very impressed with these [PM3000] power analysers and the Bluetooth functionality with PMScreen and real time monitoring is sensational.

Euan Galbally, Operations Project Engineer - Supply Restoration, SSE.

…calculation of fault level trivial in comparison to the ‘manual’ methods

The Outram equipment (and associated software) makes calculation of fault level trivial in comparison to the ‘manual’ methods.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project

The analyser did everything that we needed. We were also impressed with how quickly it got across the US.

The analyser did everything that we needed. Rob was surprised at how easily it went on.

We were also impressed with how quickly it got across the US. It was there before we even left [the UK] and we didn’t expect that to happen.

It’s a specialised subject and the support we received from Duncan was second to none.

Chris Brookes, Simpson and Wood, UK Feb 2019

I have been quite astounded at the detail the Outram Data Logger has captured.

During communications regarding the 3 PM7000TIs that Bob is managing remotely, with new data sent back to him over email every 24 hrs, he told us that he has been finding detail in the recordings he never thought he would see. “I have been quite astounded at the detail the Outram Data Logger has captured.”

Bob King, Power Phase Services, UK

….Commendable for its ease of use and portability

The Outram equipment is commendable for its ease of use and portability.

Rob Weller, Rina Consulting, UK Power Networks Earth Fault Level Project

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