PROBLEM: Times shown incorrectly

Article ID: 010424sab
Last Reviewed: June 26, 2007

The information in this article applies to:

  • Pronto for Windows 32 bit releases 5.00 to 5.03.

Symptoms

All of the following:

  • Times in the Playback, Event and Alarm Logs are incorrect by the current time zone.
  • The Set Logger Clock dialog accessed from the control panel displays the current system time and the logger time incorrectly.
  • Scheduled events are run at the wrong times.

Cause

This problem is caused by different implementations of the time functions in the Microsoft run-time dynamic link library MSVCRT.DLL. This DLL is located in the windows system directory which is typically C:\WINDOWS\SYSTEM for computers running Windows 95/98 or ME or C:\WINNT\SYSTEM32 for computers running Windows NT4, Windows 2000 or XP. To avoid the risk of breaking already installed applications Pronto for Windows does not install a copy of this DLL but uses the one already installed on the system. Microsoft has released several different versions of this DLL, the list below shows versions tested and the status of this problem.

Version Size Status of time zone problem
5.00.7022 271,632 bytes No (does not cause problem)
5.00.7128 280,576 bytes No (does not cause problem)
6.00.8397.0 266,293 bytes No (does not cause problem)
6.10.8637.0 295,000 bytes Yes (causes this problem)

To find out which version of MSVCRT.DLL is loaded on a particular computer perform the following steps.

Using Windows Explorer go to the windows system directory and locate the file MSVCRT.DLL, right click on this file and select PROPERTIES from the drop down menu. Select the version tab to view the version information for the DLL.

Resolution

For all versions and operating systems update Pronto for Windows to release 5.04 or later.

References

None